Shipping policy
Processing Time
We strive to get your order to you as quickly as possible!
Same-Day Processing:
- Orders placed before 12:00 PM EST (noon Eastern) Monday-Friday are processed and shipped the same business day
Next-Day Processing:
- Orders placed after 12:00 PM EST (noon Eastern) Monday-Friday are processed and shipped the next business day
Business Days:
- Monday - Friday only (excluding federal holidays)
- No weekend processing - Orders placed on Saturday or Sunday will be processed on Monday
- Orders placed on federal holidays will be processed the next business day
Examples:
- Order placed Friday at 11:00 AM → Ships Friday
- Order placed Friday at 2:00 PM → Ships Monday
- Order placed Saturday or Sunday (any time) → Ships Monday
- Order placed Monday holiday → Ships Tuesday
Shipping Methods & Delivery Times
We ship via USPS, UPS, and FedEx. Delivery times begin after your order has been processed and shipped.
Shipping rate: calculated by UPS 2nd Day Air at checkout.
Shipping rate: calculated by UPS Next Day Air at checkout.
Shipping rate: calculated by UPS Ground at checkout.
Shipping rate: calculated by USPS Ground Advantage Commercial at checkout.
Shipping rate: calculated by USPS Priority Mail at checkout.
We ship from Jenkintown, Pennsylvania.
Note: Delivery timeframes are estimates and may vary based on carrier and destination.
Order Tracking
You'll receive tracking information within 24 hours of your order shipping.
- Tracking details will be sent to the email address provided at checkout
- Track your order anytime by logging into your account or using the tracking link in your shipping confirmation email
- Please allow 24 hours after receiving tracking information for the carrier to update their system
Shipping Addresses
Please ensure your shipping address is complete and accurate.
We ship to:
- Residential addresses
- Business addresses
- P.O. Boxes (USPS only)
- Military APO/FPO addresses
Address Changes:
- Once your order has been processed, we cannot change the shipping address
- Contact us immediately at Jen@HolyGiftShops.com or +1-610-212-3033 if you need to update your address before noon EST on the day your order processes
Shipping Delays
While we make every effort to ship orders on time, delays may occasionally occur due to:
- High order volume during holidays or special promotions
- Severe weather conditions
- Carrier delays or disruptions
- Inventory availability issues
We will notify you immediately if:
- Your order will be delayed beyond the estimated delivery window
- An item in your order is out of stock
- There are any issues with your shipping address
Lost or Damaged Packages
Lost Packages:
- If your tracking shows "delivered" but you haven't received your package, please check with neighbors and your local post office
- Contact us within 7 days of the delivery date, and we'll work with the carrier to resolve the issue
- Once we confirm the package is lost, we'll send a replacement or issue a full refund
Damaged Packages:
- If your order arrives damaged, please take photos of the packaging and items
- Contact us within 48 hours of delivery at Jen@HolyGiftShops.com
- We'll arrange for a replacement or refund immediately
Holiday Shipping
During major holidays, please note:
Order Early:
- We recommend placing holiday orders at least 2 weeks in advance
- Processing and delivery times may be extended during peak seasons (Thanksgiving, Christmas, Easter)
Holiday Cutoff Dates:
- We'll post specific cutoff dates for guaranteed holiday delivery on our website
- Check our homepage or subscribe to our newsletter for updates
Post Office Closures:
- No shipments will be processed on federal holidays
- Orders placed on holidays will ship the next business day
Thank you for choosing Holy Gift Shop. We're honored to serve you and will do everything possible to ensure your order arrives quickly and safely.